Frequently Asked Questions

Pre-order pieces placed between 1 July - 30 July 2023 will be delivered to cargo between 1-4 August 2023.

Your invoices are sent automatically via the system via e-mail 15 days after your order is delivered to you.

Your order will be processed, packed and shipped from our Istanbul warehouse within 3-5 days (excluding weekends and public holidays).

Products are usually shipped within 3-5 working days after receiving your order. Delivery in the United States takes 7-9 working days, Europe takes 4-5 working days, and Turkey takes 3 working days.

We use local or global carier partners depending on the item, the package weight, and the destination.

Ecolivos does not offer rush shipping. Products ship out from us within 3-5 business days.

You can look up your shipping status on your order page via our order tracking page using your order number and email address.

We ship internationally.

It depends on the total weight and size of your package(s) as well as your destination.

Please fill out our return request form. To be eligible for a return, your product must be unused/unworn and in the same condition that you received it. You have 7-9 working days for the US, 4-5 working days for Europe, and 3 working days for Turkey to exchange any item. To exchange your product, it must be undamaged.

Once your return is received and inspected, we'll send you an email that we've received your return and your refund will be processed within 7-14 working days. This period may also vary depending on your bank.

We accept PayPal and credit card (PayU).

All of our prices are in USD.

Yes we order digital gift cards.

We provide digital gift cards that mailed directly to you upon checkout. You can then forward the gift card via email to the recipient with your message or print it out.

You can return your order within 14 days. In order for your return to be accepted, the products must be free of damage or stains.

When your return order reaches our "return warehouse", it will be accepted after it has been checked. Then, if the return procedure is appropriate, a reverse refund will be made through the payment channel you made to us. This process is completely legal. Banks can keep the money in their systems within 5-7 working days for credit card payments and 1-3 working days for bank transfer payments.