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Shipping & Returns

Shipping Policy

We deliver all purchased products within 3-5 working days.

We work with the most reliable cargo companies in the world. Don't worry about your packages reaching you. We provide the delivery of packages within 3 working days in Turkey, 5-7 working days to Europe, 7-9 working days to America and 9-12 working days to the rest of the world. You can also request for faster packaging and shipping solutions.

Return & Refund Policy

You can return all purchased products within 5 business days of receipt.

After examining the reason for your return, you will be returned within the framework of customer satisfaction. Sometimes we accept returns directly, and sometimes we can define a gift coupon for the amount.

Please note that the product you want to return must be unused and its packaging intact.

Since ECOLIVOS aims for a sustainable world, we can define gift coupons within the framework of the carbon-neutral approach, rather than receiving return cargo.

All costs (customs, packaging, etc.) that may arise, including the shipping fee, belong to the buyer.

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